Shipping policy

At ICEHXB, we are committed to delivering your jewellery safely and efficiently. Please review our shipping policy below for full details regarding order processing and delivery.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. During high-demand periods, processing times may be slightly extended.

Shipping & Delivery Time

Once dispatched, orders are typically delivered within 5–10 business days, depending on your location and courier service availability. Delivery timelines are estimates and may vary due to external factors beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any applicable free shipping offers or promotions will be clearly displayed during checkout.

Order Tracking

After your order has been shipped, ICEHXB will provide tracking details via email so you can monitor your delivery status.

Customs, Duties & Taxes

Any customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are not included in the product or shipping price.

Incorrect or Incomplete Address

Please ensure that all shipping information is accurate at checkout. ICEHXB is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Delays & Lost Packages

While we work with trusted shipping partners, delays may occasionally occur. If your order is significantly delayed or appears lost, please contact our support team and we will assist you promptly.

Contact Us

For any shipping-related questions, please contact ICEHXB at